10 word-for-word scripts for real manager situations — from performance conversations to terminations. Read them before you need them.
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What's Inside
Each script tells you exactly what to say, what not to say, and how to follow up — so you stop dreading the conversation and start having it.
Script 01
The Performance Conversation
Script 02
The Attendance Issue
Script 03
The Feedback Handoff
Script 04
The Promotion Reality Check
Script 05
The Team Conflict Mediator
Script 06
The Bad News Delivery
Script 07
The Termination Conversation
Script 08
The Raise Conversation
Script 09
The Overworked Team Member
Script 10
The New Policy Announcement
The managers who get good at hard conversations are not the ones who never dread them. They are the ones who have them anyway.
— Troy Treleaven, Hard Conversations
About the Author
Troy is a trainer and facilitator with Dale Carnegie Training in Ontario and the Maritimes, with over 30 years of experience helping leaders navigate the conversations that make or break careers and cultures.
Hard Conversations is his newsletter and resource hub for managers who want to lead with clarity, honesty, and care — even when it's uncomfortable.
Common Questions
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Managers and team leads who want to handle tough conversations with confidence — whether it's a performance issue, a promotion talk, conflict between team members, or delivering bad news.
One framework, script, or insight per week. Built around real situations managers face. Short enough to read in 5 minutes. Useful enough to use that same day.
Yes. Troy works with managers and organizations across Ontario and the Maritimes through Dale Carnegie Training. Book a free 15-minute call to talk about what you're dealing with.
Troy works with managers one-on-one and with organizations across Ontario and the Maritimes. If you want to build these skills for real, let's talk.
Book a 15-Minute Chat →